Terms and Conditions of Sale | UCM Center
Language
Hello ! 👋

Your current language :

Available languages:

Welcome to the general conditions of sale applicable to our relationship.

UCM Canada, the owner of this website ucm.center and the owner and operator of UCM products and merchandise, is referred to herein as UCM.

UCM is therefore the seller and the customer is referred to as the buyer or consumer.

UCM puts its skills and seriousness at the service of its customers, in order to satisfy their expectations.
For this purpose it is agreed to strictly observe the following usual commercial rules, which are hereby recognized as a preliminary agreement to any exchange.

Please read these terms carefully before placing an order with UCM.

Article 1 - Purpose and Generalities

The present general conditions define the rights and obligations of both parties (seller, buyer), applied without restriction or reserve to all sales of products offered through the online merchant site www.ucm.center. To validate an order implies for any person the full acceptance of the present general conditions of sale. The consumer recognizes to be perfectly informed of the fact that his agreement concerning the contents of the present general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order on line the products presented. The consumer has the option to save or edit these general conditions, being specified that both the knowledge, consultation and conservation of this document are his sole responsibility. The consumer keeps at his expense the telecommunication expenses during the access to Internet and the use of the site, as well as the possible expenses of contact for any later complaint.

Article 2 - General presentation of the products

The products offered for sale on the site are available while stocks last. The visual, the labeling and the packaging of the products can evolve and differ appreciably from the display on the site, without interfering on the product itself in its content. Furthermore, the customer always has the possibility of obtaining additional information by electronic mail (e-mail) to the following e-mail address: info@ucm.center. UCM reserves the right to withdraw, replace, modify or change without prior notice the products presented, or if necessary to propose new products, without however modifying the specifications of the products already ordered by the customers.

Article 3 - Use of products

The choice and purchase of a product are the sole responsibility of the customer. UCM declines any abusive use of the products offered that does not conform to their primary purpose.

In any case, UCM cannot be held responsible for non-compliance with the provisions of the the country of reception, the responsibility of the seller is systematically limited to the value of the product value at its date of sale and this without any possibility of recourse to the brand or the company producing the product. 

In the case of In the exceptional case of a proven defect or fault in the goods, UCM undertakes to replace or reimburse the goods at their initial sale value defective, according to the customer's choice, excluding all other procedures.

 Article 4 - Entry into force

The present general conditions come into force and apply without reserve, on the date of validation of the order, specified on the invoice sent to the buyer, who undertakes to respect them in full.

Article 5 - Proof of transaction - Order taking - Archiving

If you wish to purchase one or more items listed on the website, you must select each product you wish to purchase and add it to your cart. When you have selected all the items you want to buy, you can confirm the contents of your cart and place your order.

At this stage, you will be redirected to a page summarizing the details of the products you have selected, their prices and the delivery options (with the relevant delivery charges). You will then be asked to choose the delivery options as well as the shipping and payment methods that suit you best.

The computerized registers, preserved in the computer systems of the commercial site ucm.center in reasonable conditions of safety, will be regarded as the proofs of communication, orders and payments occurred between the parts. The filing of the purchase orders and the invoices is carried out on a reliable and durable support and will be produced as proof.

Any order placed with UCM will be automatically confirmed by electronic mail (e-mail) including the details of the order and the method of payment.

Any validation of the basket including the price of the goods, the delivery costs and the method of payment on the website www.ucm.center is considered as an order confirmation. In accordance with the provisions of the applicable regulations on the conclusion of online contracts, the contract will be concluded when you click on the button allowing you to confirm your order after having viewed the details of it and in particular its total price and having had the opportunity to correct any errors.

The contracts concluded on our website (data relating to your order in accordance with the GTC in force on the day of your order) are archived for a period of 10 years. You can access the archived contracts by sending a request by e-mail to info@ucm.center or by post to :

FRANCE AND EUROPE:

UCM France, 75 Impasse Lazata, 30650 Rochefort du Gard, France

SWITZERLAND:

UCM Suisse, p.a Crèges, 21 route de Courgenay, 2900 Porrentruy

ADMINISTRATIVE ADDRESS:

UCM Suisse, p.a. Crèges, Mrs. Sandra Crétin-Courbat, 21 route de Courgenay, 2900 Porrentruy

CANADA, UNITED STATES AND REST OF THE WORLD:

UCM Canada, 51 St-Antoine Street, Ste-Agathe-des-Monts, Quebec, Canada, J8C 2C4

Article 6 - Prices and Taxes

EURO ZONE/SWITZERLAND

The prices are indicated in Euro/CHF TTC (all taxes included) and are valid only at the date of the validation of the order by the consumer, making mention of his order. They take into account the costs of V.A.T. (Value Added Tax) on the day of the order and any change in the applicable rate of V.A.T. will automatically be reflected in the price of the products. Switzerland is managed and administered by Association UCM Switzerland and all member countries of the European Union and the rest of Europe by Association UCM France.

ZONE CANADA

The prices are indicated in Canadian dollars excluding taxes, and are valid only on the date of the validation of the order by the consumer, mentioning his order. The applicable taxes according to the province (GST+QST for Quebec, GST for the other provinces) will be displayed at the time of the confirmation of the order, and any change in the rate applicable to the various taxes will be automatically reflected in the price of the products. Shipping and delivery costs are not included in the price of the products, except for special promotions for certain countries (Canada and Switzerland). The VAT is not applicable for countries outside the European Community and Switzerland, except on the amount of shipping costs.

US ZONE AND REST OF THE WORLD

The prices are indicated in American dollars (USD) and are valid only on the date of the validation of the order by the consumer, making mention of his order. Shipping and delivery costs are not included in the price of the products. No tax is applicable for purchases made and delivered in countries outside the European Community, Switzerland and Canada, except on the amount of shipping costs, subject to the reservation indicated below.

Please note that deliveries to countries outside the European Union, Switzerland or Canada may also be subject to various fees, taxes, duties and obligations, including customs and import taxes applicable to the country. These costs are borne exclusively by the buyer. The payment of the totality of the price must be made at the time of the order, and becomes due by UCM as soon as the order is validated. The sums paid shall not be considered as deposits or advance payments. The confirmation of agreement to the payment of the order by the client implies that the latter agrees to pay the related delivery charges, if any, and as mentioned at the last stage of the order, as an integral part thereof. UCM reserves the right to change all or part of its prices without prior notice, and all orders placed after the price change will be charged the new prices.

Article 7 - Method of payment

To pay for his order, the consumer has the choice of payment methods listed below: Online payment by card or PayPal account.

The customer will receive confirmation of the receipt of payment of his order by electronic mail (e-mail) from the seller in case of payment by credit card online or a Paypal account.

The consumer guarantees that he/she has the necessary authorizations to use the method of payment that he/she has chosen when confirming the order form. UCM reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment or in the event of nonpayment; in particular the right to refuse to carry out a delivery or to honor an order emanating from a consumer who would not have regulated totally or partially a preceding order or with which a litigation of payment would be in the course of administration.

In the event of non-payment, in particular because of the refusal of the bank to honour the transaction or because of a stop payment made by the client on the transaction, and this, before or after the conclusion of the transaction, UCM may terminate the sale as of right without notice or delay and may, if necessary, demand the return of the product at the expense of the client. Penalties of an amount equal to the legal interest rate increased by ten points are automatically applicable to the amounts unpaid at the end of a period of ten days following the date of invoicing or upon notification of the rejection of bank payment for any other means of payment.

AArticle 8 - Availability of products

Product offers are subject to availability of stock at our various warehouses around the world. For products that are out of stock, offers will be maintained subject to availability from UCM's suppliers. In the case of exceptional and punctual unavailability of a product after the order has been placed, UCM will inform the customers by e-mail or by mail as soon as possible. Customers will then be able to request the cancellation or exchange of the order. In accordance with the regulations currently in force in the present contractual conditions, UCM will be able in this case to provide a product of an equivalent quality and price. The shipping costs will then be borne by UCM. Should UCM fail to make use of this option, the purchaser will be reimbursed without delay and at the latest within thirty days of payment of the sums paid by him/her, except in the case of special arrangements subject to the agreement of the purchaser, such as the transformation of the amount of the order into a purchase voucher or to be used on the next order.

Article 9 - Billing

After validation of the order, a written confirmation will be issued and automatically transmitted by electronic mail (e-mail) to the buyer, except in case of payment by check. The final and detailed invoice of the transaction will be attached in all cases in hard copy with the product(s) ordered in the corresponding package.

Article 10 - Delivery

The delivery of the parcels is carried out by La Poste, in SoColissimo solution, or in Express mode in paying option Chronopost, within the times envisaged by these modes of sending. To this end, the customer undertakes to provide accurate postal information to which he/she can have access. UCM France shall not be held responsible for any problem of delivery, loss or damage due to an error in address, or due to the responsibility of the post office or any other postal or courier service. The UCM association cannot be held responsible for the delivery of parcels by the postal delivery agent, to a person other than the named recipient mentioned on the shipment. In case of return of goods by the post office or by any other postal or courier service, due to non withdrawal by the customer within the time limit, the cost of re-shipment shall be borne by the customer. Upon receipt of a shipment, the customer must verify the good condition of the goods received and, if necessary, make the usual reservations with the postal delivery service. No claim will be taken into account after acceptance of the goods without prior reservation by the customer with the carrier. UCM France undertakes to reduce as much as possible the time between the order and the delivery. In periods of high traffic on the site, this delay should not exceed 30 days for metropolitan France, the customer could then cancel his order and UCM would proceed to his full refund.

Our shipments are made with all the necessary attention and care, but in the case of goods that do not conform to the order form and/or in the case of an error in the preparation of the parcel, UCM France undertakes, upon prior agreement, to take charge of the return of the goods concerned in their intact state and upon receipt of the appropriate goods corresponding to the customer's order.

For delivery in Switzerland, Europe, Canada, United States and the rest of the world, the terms and conditions remain the same, only the postal services change depending on the states. We select the best possible services in terms of speed and shipping costs to give you the best possible experience, such as UPS, Canada Post, etc.

The entities responsible for the shipments are the following according to the geographical areas:

FRANCE AND EUROPE

UCM France, 75 Impasse Lazata, 30650 Rochefort du Gard, France

SWITZERLAND

UCM Suisse, p.a Crèges, 21 route de Courgenay, 2900 Porrentruy

ADDRESS
ADMINISTRATIVE:

UCM Suisse, p.a. Crèges, Mrs. Sandra Crétin-Courbat, 21 route de Courgenay, 2900 Porrentruy

CANADA, UNITED STATES AND REST OF THE WORLD

UCM Canada, 51 St-Antoine Street, Ste-Agathe-des-Monts, Quebec, Canada, J8C 2C4

Article 11 - Guarantees

The customers subjected to the regulation of the European Union, profit from the legal guarantee of conformity under the conditions of the articles of the European Directive 1999/44 transposed in France, in the article L.211-4 and following ones of the code of the consumption and the guarantee of the latent defects under the conditions envisaged in articles 1641 and following ones
of the civil code.

In the context of an after-sales service procedure (provided by UCM), any return of goods that are incomplete or not in their original packaging will not be accepted. Any return of the product under the aforementioned guarantee must be subject to prior agreement by UCM by electronic mail (e-mail). To this end, the purchaser shall contact the after-sales service by letter or by electronic mail (e-mail) to: info@ucm.center No return will be accepted without prior authorization from UCM. If applicable, the defective product must be returned in its original packaging, including the entire product and its accessories. All costs and risks associated with the return of the product are the responsibility of the customer. The product under warranty will be exchanged while stocks last. If the product is unavailable, UCM will automatically refund the product within 30 days from the date of receipt of the defective product. In addition, the product must not have been abused, overused, or used in a manner inconsistent with its intended use, and in general, the product must be in its original condition. UCM reserves the right to determine in good faith whether all of these conditions are met. Subject to the provisions of law, Seller's liability is strictly limited to the obligations set forth in these terms and conditions. In the event of bankruptcy or impossibility of supply by our suppliers, the purchaser shall have no claim against the seller.

Article 12 - Withdrawal-Cancellation

In accordance with the regulations currently in force in these conditions, the buyer has a withdrawal period of 14 days from the delivery of his order. For any request of retraction, please contact us at info@ucm.center. The shipping costs related to the return of the goods are the exclusive responsibility of the customer. In case of exercising the right of withdrawal, you will have to send back the concerned products to the following address

FRANCE AND EUROPE

UCM France, 75 Impasse Lazata, 30650 Rochefort du Gard, France

SWITZERLAND

UCM Suisse, p.a Crèges, 21 route de Courgenay, 2900 Porrentruy

ADMINISTRATIVE ADDRESS:

UCM Suisse, p.a. Crèges, Mrs. Sandra Crétin-Courbat, 21 route de Courgenay, 2900 Porrentruy

CANADA, UNITED STATES AND REST OF THE WORLD

UCM Canada, 51 St-Antoine Street, Ste-Agathe-des-Monts, Quebec, Canada, J8C 2C4

Effects: Upon receipt of the returned goods from the customer, if all the conditions of withdrawal are met by the latter, UCM will proceed to the full refund of the order within 14 days at the latest. In any case, this refund will not cause any additional costs for you.

Exceptions to the right of withdrawal:

The right of withdrawal does not apply to :

  • the delivery of products that cannot be returned for reasons of hygiene or health protection, if you have unsealed them or if they have been inseparably mixed with other articles after delivery.
  • The supply of products likely to deteriorate or expire quickly.

Article 13 - Customer Service

For any information or question, in particular on your right of withdrawal, our customer service is at your disposal by e-mail: info@ucm.center or by post at

FRANCE AND EUROPE

UCM France, 75
Impasse Lazata, 30650 Rochefort du Gard, France

SWITZERLAND

UCM Suisse, p.a Crèges, 21 route de
Courgenay, 2900 Porrentruy

ADMINISTRATIVE ADDRESS:

UCM Switzerland, p.a. Crèges, Mrs. Sandra
Crétin-Courbat, 21 route de Courgenay, 2900 Porrentruy

CANADA, UNITED STATES AND REST OF THE WORLD

UCM
Canada, 51 rue St-Antoine, Ste-Agathe-des-Monts, Quebec, Canada, J8C 2C4

Article 14 - Responsibilities

UCM shall not be held responsible for the non-execution of the contract concluded in case of unforeseeable unavailability of the product, force majeure, disruption or total or partial strike, in particular of the postal services and means of transport and/or communications, flooding, fire.

Article 15 - Transfer of ownership

The transfer of property of the products to the benefit of the purchaser, will be carried out only after complete payment of the price by this last, and this whatever the date of delivery of the aforementioned products.
On the other hand, the transfer of the risks of loss and deterioration of the products will be carried out as of reception of the aforementioned products by the purchaser. The present conditions can be modified at any time without notice, the modifications being then applicable to all subsequent orders.

Article 16 - Resolutive and Penal Clause

In the event of non-compliance with one of the obligations of the consumer by the latter, the sale will be terminated by right and the goods will be returned to the seller if he sees fit, without prejudice to any damages that the seller could claim against the buyer, within 48 hours after the formal notice remained without
effect. In this case, the seller is entitled to claim from the buyer a lump sum compensation of 10 % of the sale amount.

Article 17 - Non-waiver

The fact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to in these terms and conditions shall not be construed for the future as a waiver of the obligation in question.

Article 18 - Force majeure

Neither party shall have failed to perform its contractual obligations to the extent that their performance is delayed, hindered or prevented by an act of God or force majeure. Will be considered as fortuitous event or force majeure all facts or circumstances irresistible, external to the parties, unforeseeable, unavoidable, independent of the will of the parties and which could not be prevented by these last ones, in spite of all the efforts reasonably possible. The party affected by such circumstances shall notify the other within ten working days of the date on which it becomes aware of such circumstances. The two parties will then meet, within one month, unless impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the case of force majeure lasts for more than three months, the present general conditions may be terminated by the injured party. Expressly, are considered as force majeure or fortuitous events, in addition to those usually retained by the jurisprudence: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning; the stoppage of telecommunication networks or difficulties specific to telecommunication networks external to the customers.

Article 19 - Severability

If one or more stipulations of the present general conditions of sale are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will keep all their force and their range.

Article 20 - Jurisdiction clause

The present contractual conditions are subject to French law for contracts concluded with a customer residing in France or to the regulations of the member country of the European Union for the customer residing in one of these countries and finally, to the application of the Vienna Convention "on contracts for the international sale of goods" for the customer residing in another country than the European Union.

In case of
of litigation arising from a sale, both in terms of its interpretation and its execution and possibly after a search for an amicable solution:

For customers residing in France or in a country of the European Union, you, as well as we, agree to submit all disputes arising from the commercial relationship between you and us to the non-exclusive jurisdiction of the courts of France, which means that for the application of these Terms of Sale, you may bring an action to enforce your rights as a consumer, in France or in the country of the European Union in which you reside

For customers residing in other countries, you and we agree to submit all disputes arising out of the business relationship between you and us to the exclusive jurisdiction of the courts of Montreal, Quebec, Canada.

Article 21 - Language

The languages used for the conclusion and the commitments of a contract is :

  • or French,
  • or English,
  • or German
  • or Spanish
  • or Italian

 The language is chosen by the Customer by clicking on the tab in the shape of a green planet, in the upper right-hand corner of the website at any time while browsing the site, or when entering the site for the first time, by opting for the proposed choice, or before finalizing the order.

Article 22 - Election of domicile/residence

For the execution of the present, the parties elect domicile:

The seller in its registered office indicated in the legal notice;

The buyer at the address he will have communicated by filling in the billing address.

Article 23 - Data processing and freedom - Data protection

The information requested from the consumer for his registration on the merchant site as a buyer is necessary for the processing of his order and may be communicated to UCM's contractual partners involved in the execution of this order. During your navigation on our site www.ucm.center you are led to communicate personal data to us. We thank you for your trust and would like to inform you here about the use of your data and your rights.

-I The data controller

The controller of the personal data is :

FRANCE AND EUROPE

UCM France, 75 Impasse Lazata, 30650 Rochefort du Gard, France

SWITZERLAND

UCM Suisse, p.a Crèges, 21 route de Courgenay, 2900 Porrentruy

ADMINISTRATIVE ADDRESS:

UCM Suisse, p.a. Crèges, Mrs. Sandra Crétin-Courbat, 21 route de Courgenay, 2900 Porrentruy

CANADA, UNITED STATES AND REST OF THE WORLD

UCM Canada, 51 rue St-Antoine, Ste-Agathe-des-Monts, Quebec, Canada,
J8C 2C4

-II CNIL formalities

The processing of personal data carried out on our site has been declared to the Commission Nationale Informatique et Libertés registered under number 1922102 v 0 of January 20, 2016.

-III Purposes of data collection and processing

The personal data collected on our site are used to process orders and manage the commercial relationship (deliveries, invoices, after-sales service). We may also use your data for advertising purposes, either after having obtained your express consent, or within the limits authorized by law. We may also use your data to comply with our legal and/or regulatory obligations.

-IV Recipients of personal data

The recipients of your personal data collected on our site are primarily ourselves for the processing of your orders and the management of customer relations. Other recipients of your personal data are, if necessary, our providers of means of payment or security of payments, our delivery providers, our business partners. If required by law, your consent will be obtained or you will be given the opportunity to refuse before any data is passed on.

-V Your Rights

You are reminded that the person whose personal data is processed has the right to access, rectify and oppose the processing of his or her personal data. You may exercise these rights by contacting UCM's customer service department, whose full contact details are given in the above legal notice.

-VI Cookies

Our website uses cookies. These are small text files stored on your hard drive. Most cookies are intended to allow or facilitate your navigation and are necessary for the functioning of our online store. The use of cookies, own or third party, not necessarily necessary for the operation of the site requires your express consent. You can express your consent or oppose the use of cookies by setting your connection device appropriately. To do this, please refer to the user guide for your browser.

VII Commercial prospecting by e-mail

If you no longer wish to receive commercial prospecting by e-mail, you can let us know at any time by sending an e-mail via our contact form.

-VIII Recording of bank data

Your banking data on your card, such as the type, name, number, expiration date and visual cryptogram (three-digit code on the back of the card) will not be recorded for future use. When paying by credit card, if you wish to use this method of payment, the use of this data is for one-time use only for the payment of your order. It will be necessary to repeat this process for each of your orders, since the data will not be kept, in order to preserve all the confidentiality.

Right of Withdrawal and Order Cancellation

In accordance with the regulations currently in force in these conditions, the buyer has a withdrawal period of 14 days from the delivery of his order.

To proceed with the retraction, please contact us before via our contact form

The shipping costs related to the return of the goods are the exclusive responsibility of the customer.

In case of exercising the right of withdrawal, you will have to return the product(s) concerned to the following address

FRANCE AND EUROPE

UCM France, 75 Impasse Lazata, 30650 Rochefort du Gard, France

SWITZERLAND

UCM Suisse, p.a Crèges, 21 route de Courgenay, 2900 Porrentruy

ADMINISTRATIVE ADDRESS:

UCM Suisse, p.a. Crèges, Mrs. Sandra Crétin-Courbat, 21 route de Courgenay, 2900 Porrentruy

CANADA, UNITED STATES AND REST OF THE WORLD

UCM Canada, 51 St-Antoine Street, Ste-Agathe-des-Monts, Quebec, Canada, J8C 2C4

 

Secure payment

Our secure payment

We offer a secure payment system by credit card (Visa, Mastercard, AMEX):
Stripe

With Paypal 

We also offer you the possibility to pay your orders with the secure online payment method PayPal, whose reliability and ease of access are no longer to be proven.

No payment information is stored on our servers.

We can neither have access nor keep any information on your secure payment, so it will have to be re-issued with each order.